1 hour ticket response
We are committed to offering a rapid and adequate response to every customer support ticket posted by a user. Our qualified support team members will review your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average ticket response time has proven to be twenty minutes.
A Top–Notch Help Desk Support Service
Our client care staff representatives have substantial experience in the cloud plans sphere and are proficient enough to come up with a swift answer to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the customer support ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Center Section
To help you find a quick hint on how you can use a particular feature, we have incorporated a truly intuitive Help section in the Site Control Panel. You can search through a wide collection of web hosting account administration articles and website administration articles, have a peek at the F.A.Q. library or check out our educational video tutorials.
