Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • Every assistance request you submit to us will be replied to within maximum 60 min. If for any reason whatsoever your support ticket or e–mail requires further assistance from a server admin, we’ll without delay forward it and leave a comment to notify you that your case is being worked on. If you take advantage of our Managed Services package, any of the server management services included there will be completed at a time that is suitable for you.

  • Top quality support service
  • A Premium–Quality Support Service

  • Our tech support team will be online for you 24x7 should you need help while working with our Site Control Panel or with any of the applications that we pre–install for your convenience on the server. What is more if you require help handling the standard admin tasks on your server, you can examine our Managed Services package, that includes backup space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Site Control Panel is preinstalled for every dedicated web hosting plan. Among its functions is a rather handy integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most how–to articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.