Although this is not the most importantaspect for you to distinguish a trustworthy cloud hosting supplier from a bad one or a reseller from an actual provider, the option to call and talk to a live person is a sign that you aren't using the services of a one-person company and that you can get in touch with someone every time you need assistance. The telephone support for web hosting services may vary from common to expert, which means that the issues that can be resolved through a phone call differ based on the specific service provider. In most cases, these matters are more basic and include billing or first level technical issues because more difficult issues usually need a support ticket where both you and the system administrators can follow what's going on with a given situation. Still, having the option to call your provider can save you considerable time and efforts for the numerous small things which will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
We know that having the option to communicate with a live agent is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours every day. In case you consider getting one of our cloud plans, for instance, you are able to phone us and learn more about our solutions before placing your order so as to ensure that we meet all of the system requirements for your websites. After your order, you will be able to get in touch with us about all the sales and / or billing problems you may have, or get any type of general or basic technical information you need. We have tried to find the balance between phone and ticket support, so for solely technical issues you will have to use our ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Every time you want additional info about the semi-dedicated plans that we supply, you will be able to call one of the three support phone lines we have across the globe - in the United States, the UK and Australia. By doing this, you can check in advance if our solutions are appropriate for your websites. If you're already our customer and you have a semi-dedicated account, you're able to contact us over the phone for fourteen hours a day about any billing or common issues. For strictly tech issues you will need to use our ticketing system so as to get in touch with our tech support since someissues simply need more time to be taken care of, but we can help you over the phone with a lot of minor tech problems as well, saving you the time and efforts.