Should you ever experience a problem with your website and be incapable of tackling it, ask the respective web hosting provider’s customer support team to assist you to bring the site back online. A fast resolution would be the most optimal scenario, but lots of hosting companies respond within twenty four hours and even more, especially if you are doing business with a reseller. Even if your problem can be swiftly resolved, your site may not work properly or it may not be reachable whatsoever for a longer stretch of time, so you may lose potential customers since it’s quite unlikely that anyone will eagerly come back to a website that is broken. This is why, you have to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed manner. If an application update does not go smoothly or if you erase something unintendedly, for example, the site must be fixed quickly in order to avoid long inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud plans and you have an inquiry or experience a certain problem, you can get in touch with us 24-7-365 by opening a customer support ticket or by sending an e-mail and we promise that you will get an answer in no more than an hour. If the issue can be solved, we’ll do it before we respond to you, whereas in case there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try, and so on. Typically, you will obtain a response within no more than half an hour, which implies that waiting for hours on end or even for more than one day to get assistance is something out of the question. Our 1-hour response guarantee applies to any question that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our fast support services. You will get a reply to any support ticket submitted from the hosting Control Panel or email sent to our customer and technical support team in no more than one hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes much less time to investigate and troubleshoot a problem. We will supply you with more info if the solution entails something that should be done on your end. In case you touch base with us during weekends or public holidays, the response time will be exactly the same and considering that our support team is available 24 hours a day, 7 days a week, you will obtain immediate help for virtually any billing, general or technical issue regardless of what time of day or night it is.