A live chat is one of the several methods of communication provided by some website hosting suppliers as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it makes it less likely to misunderstand or misspell anything compared to a call with a representative. Furthermore, if the problem that you experience needs some time to be investigated and resolved, you will be able to do something else meanwhile instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat support service without spending a dime as long as you have web accessibility even when your website hosting supplier is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we provide for our cloud plans, we have live chat support that is online each and every day, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, since we can assist you with pretty much anything, ranging from giving you general information regarding our solutions in case you aren't our client yet and you are interested in purchasing one of our plans, to helping you with installing an e-mail account in an email client. A part of the issues are more technical and time-consuming, so you'll have to take advantage of the ticketing system that is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is available to all our potential and active customers. If you are looking for a new hosting account, you're able to chat in real time to one of our agents and obtain more information about our semi-dedicated plans so as to choose the right package for your websites. If you already have an account with us, we'll assist you in a timely manner with billing, general and 1st level technicalmatters. Although in some instances you will have to open a support ticket because there're issues that cannot be resolved through a live chat, we can help you with lots of basic jobs, like installing an email account in an email client or forwarding one domain name to another one. As a result, you'll receive prompt assistance and you will save a long time.