A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to handle an issue that takes some time to examine or that needs to be forwarded to a system administrator. In this way, all replies given by either party will be stored in one location in case someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will need to log in and out of at least two accounts in order to accomplish a certain procedure or to get in touch with the company’s technical support team. In case you would like to manage a couple of domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Furthermore, it may take a substantial span of time for the provider to respond to your ticket request.
Integrated Ticketing System in Cloud Hosting
Our cloud plans come with an integrated support ticket system, which is an integral part of our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything related to the hosting service itself in the exact same location – invoices, files, e-mails, support tickets, etc., eliminating the necessity to use different admin interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with just a few mouse clicks without leaving your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educative articles, which will give you more information and which may help you fix any given issue even before you actually send a ticket. We guarantee a trouble ticket response time of no more than one hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from a single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or experience a predicament, you can touch base with our customer care team members instantaneously without needing to go to a different admin interface. You can browse through your website files or check a variety of account settings while you send a new ticket or read the response to an old one. In case you have loads of tickets and you want to track down a particular one, you can resort to the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply in no more than one hour irrespective of the essence of your question or problem.