A ticketing system is the most widespread correspondence medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the fastest way to handle an issue that takes some time to examine or that needs to be forwarded to a system administrator. In this way, all replies given by either party will be stored in one location in case someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you will need to log in and out of at least two accounts in order to accomplish a certain procedure or to get in touch with the company’s technical support team. In case you would like to manage a couple of domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. Furthermore, it may take a substantial span of time for the provider to respond to your ticket request.