The support that you can receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with an active account. Prompt and accurate info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual web hosting supplier and not from a reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them directly, it's quite possible that you will wait for a few days to get an answer to any kind of query, which means that your websites may stay offline for quite some time. In comparison, a supplier which offers various ways of communication and has a support crew available any time will assist you to right away and help you limit or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We supply 24/7 customer, billing and technical support for all our cloud plans. Even if you aren't our customer yet and you have questions, we will assist you right away and give you the necessary information, to give you the choice to make the best decision when you acquire a new web hosting account. We are available any time, including weekends and holidays, and we supply numerous means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have multiple phone numbers internationally, so that you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you'll be able to reap the benefits of our 24/7 technical support services even on official holidays. Your web sites will be available at all times and so will we. With various communication options, you can choose the optimal way to get in touch with us and find out about our services if you don't have an account yet, or request support in case you're already our customer. You can phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour response time warranty, even though it hardly ever takes over 20 min to get assistance regardless of the nature of the issue. Using our customer and technical support services, we will be available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the USA, the United Kingdom and Australia along with a live chat service. When you're an existing customer and you're looking for assistance with some technical issue that requires more time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an email and we'll take care of the problem and send you a response within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes no more than 30 minutes to receive assistance. Our support service covers your VPS as well as all the pre-installed software it features, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through us, you will be able to get in touch with us anytime using several channels and the maximum time that you'll have to wait for an answer is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you would like to find out about our solutions before you order, you can use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. If you need support for third-party software that you are unable to install or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.